Forum Posts

Cannot make phone calls

I pay for unlimited calling, but every time I try to make a call it says "you do not have funds to make this call" I've tried reaching out to support and they just tell me to reset my phone and that a tower is likely down in my area. Has the tower be...

Brnnl by Contributor
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  • 1 replies
  • 1 likes

Resolved! Data and general service

I just topped up my plan today (I’m on the 25 one and I have been for about a year) and afterwards I was checking through the spam of deals and offers lucky texts you, and I see a few that say “Free Lucky Msg: Your monthly plan does not include data....

Will_13 by Contributor
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  • 2 replies
  • 3 likes

Resolved! Data plan change

hello I had the plan of 50 dollars for 10 gigabytes and then I changed it to 100 dollars for 50 gigabytes the problem is that when I changed I didn't get the fifty gigabytes it told me that I had already used 36% of the 50 GB and I only have left 16 ...

Resolved! Voicemail on Useage?

When I check my voicemail useage on my account it says  Under To cityLucky Mobile Voice Mail CFW Under number 647XXXXXXX And under call typeSpecial number per min   Can someone explain what kind of calls these are? I can't seem to figure out what is ...

What3v3r by Contributor
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  • 2 replies
  • 0 likes

Resolved! New SIM

Do I have to pay for a plan to activate a new SIM? I don't want to pay and then the SIM is not working.

Resolved! Paying for someone else's cellphone

Right now Lucky has a back to school deal of 22gigs for 45, just requires auto top up, yet I can't figure out how to get it for her. Their website doesn't have links to it  at all, and customer service gives me the run around. What do I do?