Forum Posts

Resolved! Removing Auto Top Up and Cancelling Account

Hello, I have recently switched my services away from Lucky Mobile, including my phone number. I want to remove the auto-billing since I will no longer be using the service, but it shows an error when I enter My Account. It says I no longer have mobi...

amona by Contributor
  • 474 Views
  • 1 replies
  • 2 likes

Resolved! Tax Based on Residence or Phone Number

I live in AB which has a GST of 5%, but my automated top ups are charged at 13% HST. I spoke to a (very friendly) chat representative who told me that because my phone number is an Ontario number, it’s charged Ontario tax rates. I’m not a tax special...

Mitchell by Contributor
  • 156 Views
  • 3 replies
  • 1 likes

No grace period?

I routinely trip up on the monthly billing day and my account get suspended. This time around, one part of "Lucky Mobile" took my "top-up" money and sent me a confirmation message, and the funds have been withdrawn from my bank account. But a differe...