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How to change your APN settings

Brought your own phone and having trouble connecting to the internet? If you have a non-Lucky Mobile phone, you may need to update your phone’s Mobile Network Settings. The instructions will be different depending on your phone’s operating system. ...

How to activate your voicemail

Lucky Mobile voicemail takes messages when you can’t answer the phone, and can store 5 messages of up to 1 minute each. Unheard messages will be stored for a maximum of 5 days. Setting up your voicemail mailbox The first time you use Lucky Mobile v...

How to access your voicemail box

You can access your voice mailbox from any mobile or regular touchtone phone. Airtime usage may apply when you access your mailbox using your mobile phone. From your mobile phone 1. Press and hold the 1 key. 2. Enter your password (if applica...

How to set or reset your voicemail password

Avoid passwords that are too simple, such as 1234 or the last four digits of your mobile phone number. Regularly change your password to prevent unauthorized access to your voicemail. Do not disclose your password to anyone. Setting your voicemail ...

How to set your voicemail personal greeting

Changing your personal greeting 1. Access your mailbox by pressing and holding the 1 key on your mobile phone. 2. Press 4 for Personal options. 3. Press 3 for Personal greeting options. 4. Press 1 and follow the instructions for changing ...

Find your PUK code or SIM unlock key

If you receive an error on your phone that says your SIM card is locked, you will need to enter an unlock code in order to be able to continue using your phone. You can find your SIM unlock key, also known as a PUK code, by following these steps: ...

Service Passes

What is a Service Pass? Our Service Passes help you manage your spending. Choose a Service Pass to call, text, or use data outside your monthly Plan and Add-Ons. If you try to call, text or use data and your activity is not included in your plan or ...

Manage your account

There are two easy ways to manage your account: Online, with the Lucky Mobile My Account appor My Account Check your balance, Top-Up your account, change your Add-Ons and more without waiting on the phone or in line at a store. Learn more about the...

Ways to Top-Up

There are several ways to Top-Up your account. Plus, you could get a bonus with select plans! Automatic Top-Up There are two Automatic Top-Up options: Monthly with Low Balance Top-Up With this option we will automatically charge your credit car...

Will my phone work with a Lucky Mobile SIM Card?

As long as your phone is compatible with our network and already unlockedby your previous provider. The availability of some services may differ depending on your phone. Your phone must be compatible with LTE AWS (1700 MHz) or LTE 700 MHz bands, or...

Transferring your phone number to Lucky Mobile

Looking to switch to Lucky Mobile and keep your current Canadian phone number? Wireless number portability lets you keep the same phone number when changing wireless service providers. You can keep your phone number when switching from: One wireless ...

Activate with Lucky Mobile

In order to activate your services, you’ll need: A Lucky Mobile SIM Card. Want to purchase a SIM Card? Find a Store , buy a SIM card online or learn more about eSIM.A phone that is compatible with our network. Most phones are! Learn more or visit a...