Service outside of Canada

[DonnaL]

I'm going to Cuba soon.  Will my phone work there with Lucky?

[RunUnicornRun · Accepted solution]

No, unfortunately, Lucky Mobile does not work outside of Canada. They do not have roaming services, which means certain account changes and all usage will only work once you return to Canada.

[DonnaL]

can I then use WiFi on my phone instead?

[RunUnicornRun · Accepted solution]

You can certainly use your phone to connect to wifi (e.g., airport, hotel or cafe), and use whatsapp, skype, email etc. You won't be able to make or receive phone calls or send/receive text messages (sms).

[RunUnicornRun]

Yeah, I'm not sure if Lucky Mobile's app can work outside of Canada and USA. I haven't used it at all. I was hoping our forum admins would chip in and mention anything about the app. Still, maybe worth a try? 

[MK4753 · Accepted solution]

Hey Shamousk,

Probably the reply wont be beneficial to you right now, however, I will still reply in case some other person encounters a similar situation.

Lucky Mobile DOES NOT WORK OUTSIDE CANADA!!.

It says you can receive international texts, however, that refers to the texts you get from any other country, if you are in canada. For example I can get Texts from China, India, USA, Peru, etc. on my Canadian Lucky mobile number while I am in Canada. Also almost all plan have worldwide texts included so that means you can send SMS texts to anywhere in the world from Canada.

[dhann]

My Lucky number is attached to all of my google accounts. I am now outside of Canada. Google is asking me to authenticate my ID via text message sent to my number - but Lucky does not provide data roaming so I can't receive text messages. How do I navigate this?

[MK4753]

Hey dhann,

Basically you cant get sms until you are back to Canada, but there is one way you can get over it by asking someone to buy a Lucky Mobile SIM here in Canada and send you the picture of the SIM EID. You can then give a call to customer service and do a SIM replacement. If you do so, the new SIM card in Canada will became active and you can ask the authorised person who bought the SIM for you to give the verification messages.

I only recommend this for worse case scenarios as this involves losing the access of your account and getting activated and operated by a different person (your friend or family member).

[Hooker]

You’re out of luck there. International texting would be fine if your phone still in Canada. Doesn’t work the other way around. 

[Sholly]

Hi,

Does Lucky data plan work in the US? If yes, how do I add that to my existing Canada monthly plan?

Thanks in advance