Forum Posts

Resolved! $29 40GB plan - Promo 15GB not showing

Hello. I just signed up. The 40gb promo is not showing on my account. It just shows the 20gb5gb bonus auto renew. It does not show the 15gb bonus currently advertised. A rep confirmed thru chat that I am on the 40gb plan but it does not show that I h...

341 by Contributor
  • 1300 Views
  • 11 replies
  • 9 likes

Resolved! Bonus Data when more than one phone

I have two phones on my account (mine and daughter's) with both set up for autopay.  I seem to be getting the bonus data on my phone, but not on the second.  Shouldn't I get bonus for both phones when they're both on autopay?

NLFox by Contributor
  • 1175 Views
  • 10 replies
  • 1 likes

Resolved! Sim card and new phone transfer complications

I typed in my new lucky sim card # and my imei # for my new phone on my lucky account and it said it worked and was compatible but when I needed to type in the pin code I was supposed to receive on my cell phone through text to certify it worked and ...

Resolved! Noob Question about Phone numbers

Hello! I've just set up my Lucky Mobile phone number and account and have enabled automatic top-up. I have a question. When my plan is renewed each month, will my phone number be changed? And if so, will I have notice beforehand of what my new phone ...

Resolved! Lucky Mobile Smart Watch Support

Hi there, I don't see any posts about this, so I will start documenting the (probably wrong) process I have been following.  I have an Apple Watch SE with cellular for my son.  It requires an eSIM and my previous service provider does not offer this ...

Splosh by Contributor
  • 3879 Views
  • 6 replies
  • 2 likes

Resolved! Getting 3G speeds after upgrading to a 4G plan

Initially was on lucky 50 -3G plan and recently moved to 55 4G plan. After new plan took effect, Im still seeing 3G speeds. I have rebooted the phone, reset the APN and still none of them seem to work. Went outdoors to a very a good coverage and test...

Shivram by Contributor
  • 3017 Views
  • 27 replies
  • 3 likes