Forum Posts

Resolved! Accidentally deleted my eSIM card

Hey, I’m an international traveler from Asia. I just purchased an eSim card online and finished the install process. Then, when I  try to turn off it, I accidentally deleted it right away.. what should I do now? I wouldn’t be able to reach the custom...

Lds234 by Contributor
  • 4840 Views
  • 17 replies
  • 3 likes

Resolved! Data not working unless roaming?

Hi, we have the plan with 500MB data, and it shows we are 8 days in and have used zero data, but my iphone can't seem to connect to any data (other than wifi). I did just manage to get it to work by turning on 'roaming' on the phone (iphone 11).  Doe...

kbez by Contributor
  • 1439 Views
  • 5 replies
  • 3 likes

Resolved! Top up issue - Money charged but balance not updated

my top up was due today, so i changed my plan today on the website and everything went through fine. when i get onto my phone, its still saying on the app i have to pay for it and hasn't changed my plan at all. The money has already been charged from...

kyndraxo by Contributor
  • 6326 Views
  • 9 replies
  • 8 likes