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Resolved! Can't change to $15 plan

I initially got a 15 plan but upgrade to 25 for unlimited data. Now I do not need it anymore so I am trying to downgrade it back to the 15 but the option is not there on the app or website. How do I do it?

lukev by • Contributor II
  • 3250 Views
  • 8 replies
  • 9 likes

Resolved! Can't send/receive texts

Is there some type of coverage outtage as I'm not receiving my texts. And when I text someone, I'm they aren't receiving my texts.Very frustrating as I need my phone for work.

Resolved! Top up during suspension

So I forgot to top my sons phone. It has now been suspended. I tried to top up online I'm blocked. Tried calling *111 on his phone and it wont got thru.  Do I need to go to lucky kiosks or call customers service using my phone (not lucky line) just o...

Momlife by • Contributor
  • 10530 Views
  • 65 replies
  • 9 likes

Resolved! RCS Chat

I am just wondering if anyone can tell me if Lucky Mobile has RCS chat capabilities or not. Using a Samsung so Samsung messaging but can't get the RCS feature to work.  

Resolved! Activating and/or switching to eSIM

I am trying to active eSim on my iPhone 11 Pro Max using the steps given on the Lucky Mobile website, but it gives an error that the code is no longer valid.  I tried chatting with Lucky Mobile support and the agent connected me with Bell Customer Su...

praveenvj by • Contributor
  • 28604 Views
  • 62 replies
  • 34 likes

Resolved! Spam texts / calls

I keep getting spam texts even though my blocker is turned on. Someone keeps sending me messages saying my phone is full of viruses and that they'll gladly clean them out if I click on their link. Is there anyway I can stop from getting them?

Someone by • Contributor
  • 4225 Views
  • 11 replies
  • 9 likes