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Resolved! Transferring a phone number to Lucky Mobile

We signed up for Lucky and got our SIM cards at The Source locally, and the salesperson told us we cannot transfer our previous phone numbers (with Bell Mobility) to Lucky. He said it is impossible, but this website says otherwise. Even though he set...

Compumom by • Contributor II
  • 11833 Views
  • 19 replies
  • 5 likes

Resolved! Temporarily pause service

Is it possible to pause service for a few months when out of the country, then resume service when I return? I don't want to cancel and lose my phone number, just to start a new one again when I get back in the country.

kowjulie by • Contributor
  • 7753 Views
  • 15 replies
  • 11 likes

Resolved! Using account credit for payment

I have a 50 credit on my account. How can I use this as payment instead of my monthly top up. The system doesn't recognize that I have a credit and keeps charging my credit card instead of using my credit.  

phm by • Contributor
  • 4841 Views
  • 33 replies
  • 16 likes

Resolved! Can I get a refund?

Hi Guys,  Less than 24 hours ago, I topped up my phone number but it turns out I didn't need the top up after all. I haven't used any amount of the topup. Who can I speak to about getting a refund? Thanks!

Resolved! eSim transfer

Hi I just change mi IPhone and I want to transfer the eSim that I was using in the previous one, how can I get the QR Code again?

Resolved! Name on call display

When I call a phone that has name and number call display function only my number shows not my name. How can I have both my name and number show when I call?

Vomb by • Contributor II
  • 2331 Views
  • 5 replies
  • 4 likes