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Resolved! My mobile service was cancelled, Will I be able to get the same mobile number back?

my mobile service was completely removed but the suspension date should be on July 17th. Why? Will I be able to get the same mobile number back? Just curious.

Resolved! Cannot add Service Pass

I got a text message telling my I could add more data via a Service Pass. I follow the link, and it tells me I am on WiFi and must download the app. I am not on WiFi. I have turned off my WiFi. I have turned off everything in my phone related to WiFi...

Resolved! Technical_Error when attempting to transfer account/eSIM to new phone

Can't seem to transfer account/esim to new phone. I get an error during transfer after entering the sms code Live Chat can't seem to understand or even show attempt to resolve, aside from "goto nearest Bell store". I tried to explain that something i...

Resolved! Top up during suspension

My son has not paid his bill and the account has been suspended. Worse the account is due to be deactivated on March 18. I set up auto top up for my bank account and it says that the new bill date will be the 17th. My question, which no one seems to ...

Resolved! How long will my location/call/message history be logged for?

I was wondering if anyone knew how long Lucky/Bell stores data that can be used to get my location and data to do with my calls and texts and if they share it with third parties without my consent? I'm a privacy focused user and am fine with my locat...

Resolved! Call Fowarding

Hi,If I disable Voicemail,Can I use mmi :Forward All Calls *21*[Phone Number]#Forward if Busy *67*[Phone Number]#Forward if Not Answered*61*[Phone Number]#Forward if Out of Reach*62*[Phone Number]#ThanksLes

Need help unlocking iphone 15 from Spain (CRTC Refulation)

Hi community moderators, I am currently in Spain and I have an iPhone 15 that is locked to lucky mobile network. Since the call centre is closed and I am outside Canada, I cannot reach an agent via live chat. According to CRTC rules, all canadian dev...

Resolved! Bill statements and Payment History

Hi! May I know how to access my bill statement?

Resolved! Account Suspended. Payments made.

Hi, my account got suspended so I top up my payment. It says in my bank account that the money was received but on the Lucky Mobile app it says that the payment has failed and I cannot receive call, call people or text. Can I atleast get a refund?!!

Resolved! Phone unknown on my account

Hello lucky community Any ideas as to why it says unknown beside phone type ? when it should say iPhone 13!!! Please help! It’s been like that for months

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