Text says plan doesn't include data when I have a 20GB plan

[Houdini25]

I have a plan including 20GB of data every month. I topped up my account the amount needed for plan renewal 3 days ago. That has been taken renewing my plan as now says 0 but i have gotten a text saying my plan doesnt include data and data not working on my phone. Every month for a few minth apsince sign up has never been an issue data is always working on my phone. Now tne data on my phone isnt working yet plan was topped up the top up has been taken from lucky mobile account now i get a text saying plan doesnt include data. Anyone know what is going on and why?

[LuckyMobileKris]

Hi there, @Houdini25. Thanks for reaching out.

When you log into your profile in My Account, what does it say? If under the My Prepaid Account section, you see a message along the lines "Your current balance is [...] and your account has been suspended", you would need to review your prior payments and complete a top-up if necessary to have your services reactivated.

Looking forward to hearing back from you. Best wishes.

— Kris

[YupStu]

I get a notification saying "You may be out of data from lucky" whenever i turn on data. Everything has been paid, my account isnt suspended, and my phone is up to date. Please help me.

[LuckyMobileAntonie]

Hey there @YupStu ,

Welcome to the community and thanks for letting us know.

Firstly, could you please review the approved solutions on our APN settings thread? If these aren't set correctly, they could cause interference with your ability to fully connect with our network, regardless of your payment status. 

In the instance that your plan does include data and your APN settings are correct, a quick trick would be to turn your phone in airplane mode for 30 seconds and try again after. If a fresh connection to the network doesn't work, check out I’m having issues with my service (calls, text, data) on LuckyMobile.ca.

Let the community know if you have more questions.