Forum Posts

Resolved! No access to my account

I was able to use my phone for a day. I can’t access my account information online and the mobile app says the session times out. There is no support page

Charbe58 by • Contributor
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Resolved! Lucky Msg: "You have used 100% of your data"

I got Free Lucky Msg: "You have used 100% of your data. For plan options that include data visit luckym.ca/my account." I still have wifi data, but slower speed. I do not understand the message. Please help me.

300661 by • Contributor
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  • 1 replies
  • 1 likes

Resolved! Can I get a refund?

My second month I had to pay twice and lucky mobile didn't pay back . I found no way to contact. Is there a site to report them and get credited the money.

Resolved! Email changed from my own to someone else's

My Gmail was changed from my own to someone else's, after I topped up 50, Support hasn't responded with me, it's noe***** when mine is ****** I checked my accounts but none have noe****. What should I do?  

Cole1 by • Contributor
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Resolved! Auto top up

I’ve been a lucky customer since may.  Auto top has never worked.  Each month I get a notice my account is in arrears.  No issues at the bank.  I’ve tried using my bank account number and I’ve also tried using visa debit.  There’s no sign the withdra...