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Resolved! Top-Up Card Issue - Code Already Used

So I bought a top-up code but when I go to enter it on the website and on the phone it says that the code has already been used despite it being, allegedly, a new code. Why is this happening?

Brandon by • Contributor
  • 935 Views
  • 5 replies
  • 2 likes

Resolved! Can I get a refund?

Hi Guys,  Less than 24 hours ago, I topped up my phone number but it turns out I didn't need the top up after all. I haven't used any amount of the topup. Who can I speak to about getting a refund? Thanks!

Resolved! Top up during suspension

So I forgot to top my sons phone. It has now been suspended. I tried to top up online I'm blocked. Tried calling *111 on his phone and it wont got thru.  Do I need to go to lucky kiosks or call customers service using my phone (not lucky line) just o...

Momlife by • Contributor
  • 13018 Views
  • 67 replies
  • 15 likes

Resolved! Can't send/receive texts

Is there some type of coverage outtage as I'm not receiving my texts. And when I text someone, I'm they aren't receiving my texts.Very frustrating as I need my phone for work.

Resolved! Account Suspended. Payments made.

Hi, my account got suspended so I top up my payment. It says in my bank account that the money was received but on the Lucky Mobile app it says that the payment has failed and I cannot receive call, call people or text. Can I atleast get a refund?!!

Meagan by • Contributor
  • 4209 Views
  • 25 replies
  • 18 likes

Resolved! Credit card not valid

Why does it keep saying that my credit card is not valid? Everything I've entered is correct. Is Visa Credit card not accepted?

zhxzhx by • Contributor
  • 8957 Views
  • 36 replies
  • 19 likes

Missed call notification on phone or sms/text?

Does lucky give  an sms for a missed call (but one that doesn't go to Vmail)?? Alternatively do missed calls give my phone a notification? It seems from the call logs, the calls that go answered, do not register as calls, even though the phone itself...