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Resolved! Auto Top Up vs Actual Cost of Monthly Service

Hi...I just joined Lucky today, and one thing I'm struggling to understand is the auto top up system. When I set it up, the text beneath the button says: "We will automatically charge your credit card, Visa Debit or bank account every month to cover ...

xd by • Contributor
  • 11644 Views
  • 37 replies
  • 14 likes

Resolved! SIM card for iPad and use data from my account

Hi, I have an iPad that takes a SIM card. I already have a cheap Lucky plan for a dumb phone. We don’t use data. Am I able to transfer that data to a new Lucky SIM card on my iPad? Or do I need a new plan? I just need the data for maps where no wifi ...

Darla by • Contributor
  • 172 Views
  • 2 replies
  • 3 likes

Resolved! Unable to link Phone number and Account

I'm having issues linking my phone number to my account. I've tried multiple times and it doesn't let me no matter what, even if my number is correct. I can't top up without this and I need help.  

Mell by • Contributor
  • 4746 Views
  • 25 replies
  • 5 likes

Resolved! Activate eSIM from abroad

Can I activate eSIM from abroad?I return to Canada and I would like to have activated my eSIM to have it ready when I arrive to the airport.Please let me know. 

Resolved! Temporarily pause service

Is it possible to pause service for a few months when out of the country, then resume service when I return? I don't want to cancel and lose my phone number, just to start a new one again when I get back in the country.

kowjulie by • Contributor
  • 10638 Views
  • 7 replies
  • 13 likes

Resolved! Issues with porting my number to Lucky Mobile

I have been trying to get my number ported from Virgin to Lucky for 5 days now with no luck. I finally thought it worked the 4th time I spoke with someone. Well it didn't, my service with Virgin is no longer active, and my lucky mobile still has my t...