How Can I Obtain Proof of Address Linked to My Lucky Mobile Account?

[suiboey]

Hi Lucky Mobile Support,

I am following up regarding a request I made through online customer care last week.

I contacted a representative because I need written confirmation showing the home address currently linked to my Lucky Mobile account. As I am on a prepaid plan, I understand that Lucky Mobile doesn't not issue monthly statements showing my name and address.

During the online chat, the representative - Althea advised that she could request an email to be sent to me confirming the home address linked with my account. and I was told this would take approximately 3 business days.

However, it has bow been almost a week and I have not received the email or any further update.

Could someone from Lucky Mobile please advise how I can followup on this request or whether there is an other way for me to obtain confirmation showing my name, mobile number and home address registered to my account?

Thank you.

[LuckyMobileAntonie · Accepted solution]

Hey there @suiboey , 

Welcome to the community and thanks for your post. 

Most government agencies, banks, and utility companies do not accept prepaid accounts as valid proof of residence. Because prepaid accounts do not require a credit check or strict identity verification to set up, they fail to reliably tie your legal identity to a physical, fixed location.

With this being said, Lucky Mobile does not provide other details and/or documentation other than what is visible/accessible on your My Account profile.

Let the community know if you have more questions.