Mobile Forum | Lucky Mobile Community

Resolved! Lucky Mobile App logs out every once and awhile

I get logged out every once and while I open the app. I was curious if there is a type of design that the devs can do in fixing this issue, maybe an Authenticator within the app. It doesn’t feel as polished asi initially thought.

Resolved! double charge

hey there, i just registered a sim card and chose the 25 plan. i was charged twice. is that normal? does lucky charge 2 months when starting out? thank you

Resolved! Not able to receive Dollarama bonus text from tablet

We set up lucky mobile for data only on tablet which does not have phone feature. As a result, we are not able to receive the Dollarama bonus text message. Is there a way to get the Dollarama bonus without phone text feature?

Resolved! Returning customer

Hi,I was with Lucky Mobile more than 1 year ago, then I left. Now I am with another phone service provider. I'd like to come back to Lucky Mobile and get the prepaid plan 29/month for 10GB data (15 GB when register for automatic top-up). Is it possib...

Resolved! Locate my device

Can I locate my device through lucky?

Resolved! Authorized user

How do you add an authorized user to your account?

Resolved! How long can my phone be suspended before I lose the telephone number?

how long can my phone be suspended before the number is given to someone else?

Resolved! Can't add the Dollarama gift card in the Dollarama app

Hey! I recently got my 20 Dollarama gift card from topping up/paying for the Lucky mobile etc, but I can't seem to add gift card in the Dollarama app? I open the link from the text message and it directs me to the Dollarama app to download the app, w...

Resolved! Service in Alberta?

No service, no data, cannot send or receive calls and texts. And I guess my sim card that's been registered on lucky for 2years, is now Unregistered,somehow?......?

Resolved! All texts are deleted

My cycle was not renewed. I charged my phone, picked it up. All message history on text are gone? What's happened?? I shut it down n turned it back on. my phone call history is still there.Jp

Lucky Community

Promotional plans for new activations only and not for existing customers?

How to remove voicemail from account?

How do I activate my voicemail?

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