Mobile Forum | Lucky Mobile Community

Resolved! Unwanted call forwarding

I've been getting strange texts and phone calls from random people in Canada so I dialed *#62# and apparently I have call forwarding that I don't want. Also, I can send text messages out to my friend but I cannot receive them. They goto someone else....

Resolved! Samsung zlip6 Esim what happen if i factory reset?

Hello,I got hacked recently and for security reason I removed my phone number from 2fa security stuff online then I heard of esim and my current zflip 6 Android phone support both physical sim card and esim so I created an account with lucky same pho...

Resolved! 2FA / Authentication SMS, MMS / Validation Code Via Text

I’m a new customer. Some of my apps require a security code to be sent via sms to my phone. On all apps that require this, I don’t receive the SMS. I had no issues before switching to Lucky. If I select the option to get the code by phone call, it w...

Resolved! Phone calls go straight to voicemail when Wi-Fi is turned on

Starting several weeks ago, I stopped receiving most calls to my phone because the calls went straight to voicemail. The caller could leave a VM and a notification would quickly appear on my phone. Equally strange, there would be no record of a cal...

Resolved! Transferring your phone number from lucky mobile to a new sim card

my phone and sim card are broken. i have all my info, but when i try to transfer to a new phone and sim it needs a code sent to my old sim. but i have no way of getting the code? what do i do? how do i get my new sim to work with my account

Resolved! Splitting two different numbers on the same account

Hi, I have two different numbers ( different cities) on the same account, can i transfer one, and create a new account, to separate them.

Resolved! Automatic top up with bank not working

Hi, i recently registered for automatic top up with a bank acount but it didn't charge me on the monthly charge date. In fact it never did. I set up automatic top up 1 week before the date and it did not work. I tried googling it but there was no use...

Resolved! Does it mean a user is on the phone if it goes to voicemail and says user is on the phone?

Upon calling a friend it went straight to voicemail and said their phone number then that they’re on the phone, they claimed they never got a phone call and weren’t using the phone. Could something else cause this or is being on the phone when receiv...

Resolved! $20 Dollarama giftcard not working, barcode doesn't appear

Hello,Did anyone have the same issue with 20 Dollarama gift card?I received an email, but when I click on the link, the barcode doesn't appear, instead it shows WARNING:Undefined variable Mobile_Code in /app/dist/lucky/index/php on line 85I called th...

Resolved! $29 40GB plan - Promo 15GB not showing

Hello. I just signed up. The 40gb promo is not showing on my account. It just shows the 20gb5gb bonus auto renew. It does not show the 15gb bonus currently advertised. A rep confirmed thru chat that I am on the 40gb plan but it does not show that I h...

Lucky Community

Promotional plans for new activations only and not for existing customers?

How to remove voicemail from account?

Can I get a refund?

How do I activate my voicemail?

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