Forum Posts

Resolved! Sms received by the wrong number

Hello, I'm experiencing some issues with my new line: i can message people and call them and i can be call by them but when they answer my text it goes to another number. Apparently it's not uncommon but any idea how to fix that? Thank you

Doriane by • Contributor
  • 520 Views
  • 3 replies
  • 1 likes

Resolved! why did my sim cut off

im at work on day and everything is fine the app still have my information and everything but my data is deactivated and i cant make any calls nor can i call anyone and i am wondering why my due payment isn’t until the 27th so i am confused why every...

nia by • Contributor
  • 719 Views
  • 2 replies
  • 1 likes

Resolved! Account suspended

It's said data was not included in my plan. ,(75 plan said 20Gb data. Than suspend my account n tried getting me to open my bank account to them and trust they won't take money for nothing lol what's happening here? . 

Dgrgrrr by • Contributor
  • 944 Views
  • 3 replies
  • 0 likes

Resolved! International texting not working

I'm on the 25 Unlimited Can Minutes plan, which includes "Unlimited Canada-wide & International texts". Still, I am not able to send texts to Norway (fails to send). I am able to receive international texts. Moreover, when I send to a Norwegian numbe...

emilk1111 by • Contributor
  • 2326 Views
  • 13 replies
  • 7 likes

Resolved! Lucky Mobile App logs out every once and awhile

I get logged out every once and while I open the app. I was curious if there is a type of design that the devs can do in fixing this issue, maybe an Authenticator within the app. It doesn’t feel as polished asi initially thought.

Nebula by • Contributor
  • 426 Views
  • 1 replies
  • 2 likes