How long can my phone be suspended before I lose the telephone number?

[shh]

how long can my phone be suspended before the number is given to someone else?

[LuckyMobilePatricia · Accepted solution]

Hey @shh. Thanks reaching out to the Community. 🙂

If you do not have enough funds in your account to cover your Total Monthly Charge (Plan + Add-ons) on your Monthly Charge Date, your service will be suspended. 

If you fail to make a payment for four consecutive months, your account will be deactivated automatically.

Take care!

- Patricia

[Happy164]

my phone is on a $15/mo with no automatic recharge. 

how long does the account last without any recharges?

[George1]

If I don't top-up on my renewal date, will I have to buy a new SIM card when I have the funds?

[Lu123]

Allo @George1 

According the service agreement sent by email: 4 months.

FAQ Manage Your Balance https://www.luckymobile.ca/support/balance-top-up/manage-balance 

Cordially

[NJW]

When I log into my account to downgrade my plan from the $25/mo plan to the $15/mo plan during the months I am outside of Canada (which I successfully did last year), the only changes I am being offered to make are upgrades to more expensive plans.  However the $15/mo plan still shows up on the general website.  I am out of the country and am unable to get in touch via phone as it only wants to call back my Canadian number which has no service where I am.  The Live Chat is unavailable.  Any suggestions?   Or, does anyone know just how long I am able to suspend my account for?

[MK4753]

Hey NJW,

Lucky Mobile recently have updated few things for the $15 plan starting from Oct. 20, 2023.

$15 plan is now available for only new activations, and that means that existing customers can not downgrade to $15 plan. Even if you go to the plans section at the website and scroll down where it displays all the plans, the $15 plan has a note that says, "New Activations only".

You can still switch to $25 plan instead.

[Jes3445]

If my account was suspended is there anyway I could get back my old number?

[Chaugh]

Hi, I am currently on a prepaid plan and will be out of Canada for about 3 weeks.  Is it possible to put the plan on hold and re-activate it when I am back.

ie: my plan renews on the 8th of each month.  I am leaving on the 3rd and coming back on the 25th.  Can I not pay my plan on renewal, then pay the account on the 25th and move the renew date to the 25th?

thanks in advance!

[jambo]

Is it possible to retain my prepaid account and phone number without topping up?  If so, for how long?  Thank you.