If your phone or SIM have been lost or stolen - and you are no longer in possession of device and SIM, you can replace it with another phone and SIM while keeping the same Lucky Mobile number. In this scenario you MUST visit Lucky Mobile in-store to ...
How to check your account balance: 1. With the Lucky Mobile My account app The Lucky Mobile My Account app is an easy and convenient way to manage your account 24/7, wherever you are, right on your phone – and best of all, the app is free and usin...
With Lucky Mobile you can view your payment history in two different ways: Note: If you recently made a payment, it might take an hour for the payment to appear in your payment history. With the Lucky Mobile My Account app: Launch the Lucky Mobile ...
If you would like to add additional phone numbers under your Lucky Mobile profile, follow the steps below. Note: You can add up to 6 phone numbers to your My Account profile. To link a phone number: Sign in to My Account on the website or open the ...
Activating a new line with eSIM through LuckyMobile.ca What is an eSIM? An eSIM (short for embedded SIM) is a digital SIM built into recent phones that lets you activate a cellular service instantly and securely, and an associated phone number and...
Brought your own phone and having trouble connecting to the internet? If you have a non-Lucky Mobile phone, you may need to update your phone’s Mobile Network Settings. The instructions will be different depending on your phone’s operating system. ...
Lucky Mobile voicemail takes messages when you can’t answer the phone, and can store 5 messages of up to 1 minute each. Unheard messages will be stored for a maximum of 5 days. Setting up your voicemail mailbox The first time you use Lucky Mobile v...
You can access your voice mailbox from any mobile or regular touchtone phone. Airtime usage may apply when you access your mailbox using your mobile phone. From your mobile phone 1. Press and hold the 1 key. 2. Enter your password (if applica...
Avoid passwords that are too simple, such as 1234 or the last four digits of your mobile phone number. Regularly change your password to prevent unauthorized access to your voicemail. Do not disclose your password to anyone. Setting your voicemail ...
Changing your personal greeting 1. Access your mailbox by pressing and holding the 1 key on your mobile phone. 2. Press 4 for Personal options. 3. Press 3 for Personal greeting options. 4. Press 1 and follow the instructions for changing ...
If you receive an error on your phone that says your SIM card is locked, you will need to enter an unlock code in order to be able to continue using your phone. You can find your SIM unlock key, also known as a PUK code, by following these steps: ...
What is a Service Pass? Our Service Passes help you manage your spending. Choose a Service Pass to call, text, or use data outside your monthly Plan and Add-Ons. If you try to call, text or use data and your activity is not included in your plan or ...
There are two easy ways to self manage your account With the Lucky Mobile My Account appor My Account you can Check your balance, Top-Up your account, change your Add-Ons and more. Learn more about the Lucky Mobile My Account app Learn what you ca...
There are several ways to Top-Up your account. Plus, you could get a bonus with select plans! Automatic Top-Up There are two Automatic Top-Up options: Monthly with Low Balance Top-Up With this option we will automatically charge your credit car...
As long as your phone is compatible with our network and already unlockedby your previous provider. The availability of some services may differ depending on your phone. Your phone must be compatible with LTE AWS (1700 MHz) or LTE 700 MHz bands, or...
Looking to switch to Lucky Mobile and keep your current Canadian phone number? Wireless number portability lets you keep the same phone number when changing wireless service providers. You can keep your phone number when switching from: One wireless ...
