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Resolved! Change phone plan without having a balance.

I was trying to change my phone plan to a different plan before i top up my account for this month’s payment however it wont let me change my account until i add funds to my balance. If i did this it will make me wait a month to get the new plan meth...

Resolved! Under what circumstances would I need to unlock a SIM card?

I succesfully installed and activated a lucky sim on my unlocked phone. all is working fine. under what circumstances would I need to unlock the SIM card? thx

Resolved! Sim activation error

I registered my sim card on Wednesday. Received an email saying it's now active. But can't access mobile network of any sort. I tried all suggestions. None worked, my APN'S all greyed out so I can't edit it. Oh and the app says I've exhausted all dat...

Resolved! I signed up for a black friday promo

Why am I not seeing 30 credit each month? My credit card is charged 50 each month. I signed up for Promo Black Friday that should get 30 credit back monthly so in effect monthly charge is 50-30 credit20.

Resolved! Dollarama Gift Card For Flip Phone

My flip phone cannot download apps. Link is unresponsive for the code anyway. Is there a way to go online on my laptop with the code link and print off the bar code?

Resolved! Tax Based on Residence or Phone Number

I live in AB which has a GST of 5%, but my automated top ups are charged at 13% HST. I spoke to a (very friendly) chat representative who told me that because my phone number is an Ontario number, it’s charged Ontario tax rates. I’m not a tax special...

Resolved! Sim card issues

not sure how to get cell device to read active sim card that was just activated and in phone, yes It does have time on the account.hope I didn't waste money, any help would be greatly appreciated

Resolved! Re: Data changes

I've been a Lucky user, mostly the 40 plan, for nearly 4 years. My account info still shows my total data as being 4.5 .5 5 Gig, yet new plan info online says the 40 plan with automatic payment gives you 7 Gig. Do I have 7 Gig or am I locked in at ...

Resolved! No grace period?

I routinely trip up on the monthly billing day and my account get suspended. This time around, one part of "Lucky Mobile" took my "top-up" money and sent me a confirmation message, and the funds have been withdrawn from my bank account. But a differe...