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How To articles to help with some of your most popular questions.

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What is an eSIM?

An eSIM (short for embedded SIM) is a digital SIM built into recent phones that lets you activate a cellular service instantly and securely, and an associated phone number and plan, without having to use a physical SIM card.

Instantly activate with eSIM. There is no cost to activate eSIM and you won’t have to wait for a physical delivery.

To get started with using an eSIM:

1. Confirm your smartphone is eSIM compatible.

2. Activate your Lucky Mobile plan.

3. Setup the eSIM on your compatible smartphone.

Find all the above by visiting eSIM Support.

How To Articles

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How to activate your voicemail

Lucky Mobile voicemail takes messages when you can’t answer the phone, and can store 5 messages of up to 1 minute each. Unheard messages will be stored for a maximum of 5 days. Setting up your voicemail mailbox The first time you use Lucky Mobile v...

How to access your voicemail box

You can access your voice mailbox from any mobile or regular touchtone phone. Airtime usage may apply when you access your mailbox using your mobile phone. From your mobile phone 1. Press and hold the 1 key. 2. Enter your password (if applica...

How to set or reset your voicemail password

Avoid passwords that are too simple, such as 1234 or the last four digits of your mobile phone number. Regularly change your password to prevent unauthorized access to your voicemail. Do not disclose your password to anyone. Setting your voicemail ...

How to set your voicemail personal greeting

Changing your personal greeting 1. Access your mailbox by pressing and holding the 1 key on your mobile phone. 2. Press 4 for Personal options. 3. Press 3 for Personal greeting options. 4. Press 1 and follow the instructions for changing ...