Avoid passwords that are too simple, such as 1234 or the last four digits of your mobile phone number.
Regularly change your password to prevent unauthorized access to your voicemail. Do not disclose your password to anyone.
Setting your voicemail password
1. Access your mailbox by pressing and holding the 1 key on your mobile phone.
2. Press 4 for Personal options.
3. Press 2 for Administrative options.
4. Press 1 to Establish or change your password.
5. Press 1 to Change your password.
6. Enter a new password. It should be four to 10 digits long, and cannot begin with zero.
Resetting your voicemail password
If you lose or forget your voicemail password, you can reset it on your mobile phone or computer at no charge.
With the Lucky Mobile My Account app:
1. Open the Lucky Mobile My Account app
.
2. Select the Settings icon in the upper right corner of the app.
3. Select Get password
4. Note your temporary password and access your voicemail by selecting Access my Voicemail.
5. Follow the instructions to set a new password
On your mobile phone or smartphone:
1. Go to My Account on your mobile browser.
2. Select your phone.
3. Select My Plan and features.
4. Select the Feature settings tab.
5. Select Reset password to complete the process.
On your computer:
1. Log in to My Account.
2. Click My services at the top of the page. If necessary, select your mobile phone.
3. Scroll down to My Add-Ons & promotional data and click on Manage Add-On settings.
4. Scroll down to Voicemail password and click the Reset
5. Follow the on-screen instructions.
Skipping your password
You now have the option of skipping your voicemail password entirely when calling from your mobile phone.
Once you turn on this option, you’ll go straight to your mailbox when calling from your mobile phone. However, for security purposes, we recommend that you use a personal password.
You’ll still need to enter your password if you access your voice mailbox from another phone.
To set up skip password
1. Access your mailbox by pressing and holding the 1 key on your mobile phone.
2. Press 4 for Personal options.
3. Press 2 for Administrative options.
4. Press 1 for Password options.
5. Press 2 for Turn skip password on/off.
6. Press 1 to turn skip password on, or Press 2 to turn Skip password off.
Check out How to set your voicemail personal greeting for further information or Calling Features for a full breakdown on all available Lucky Mobile calling features.
