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How To articles to help with some of your most popular questions.

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What is an eSIM?

An eSIM (short for embedded SIM) is a digital SIM built into recent phones that lets you activate a cellular service instantly and securely, and an associated phone number and plan, without having to use a physical SIM card.

Instantly activate with eSIM. There is no cost to activate eSIM and you won’t have to wait for a physical delivery.

To get started with using an eSIM:

1. Confirm your smartphone is eSIM compatible.

2. Activate your Lucky Mobile plan.

3. Setup the eSIM on your compatible smartphone.

Find all the above by visiting eSIM Support.

How To Articles

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How to view your payment history

With Lucky Mobile you can view your payment history in two different ways. Note: If you recently made a payment, it might take an hour for the payment to appear in your payment history. With the Lucky Mobile My Account app: Launch the Lucky Mobile ...

Ways to Top-Up

There are several ways to Top-Up your account. Plus, you could get a bonus with select plans! Automatic Top-Up There are two Automatic Top-Up options: Monthly with Low Balance Top-Up With this option we will automatically charge your credit car...

Transferring your phone number to Lucky Mobile

Looking to switch to Lucky Mobile and keep your current Canadian phone number? Wireless number portability lets you keep the same phone number when changing wireless service providers. You can keep your phone number when switching from: One wireless ...

Activate with Lucky Mobile

In order to activate your services, you’ll need: A Lucky Mobile SIM Card. Want to purchase a SIM Card? Find a Store , buy a SIM card online or learn more about eSIM.A phone that is compatible with our network. Most phones are! Learn more or visit a...