How To Articles

How to change your APN settings

Brought your own phone and having trouble connecting to the internet? If you have a non-Lucky Mobile phone, you may need to update your phone’s Mobile Network Settings. The instructions will be different depending on your phone’s operating system.   ...

LuckyDRock by Community Manager
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Find your PUK code or SIM unlock key

If you receive an error on your phone that says your SIM card is locked, you will need to enter an unlock code in order to be able to continue using your phone. You can find your SIM unlock key, also known as a PUK code, by following these steps:   ...

LuckyDRock by Community Manager
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Service Passes

What is a Service Pass? Our Service Passes help you manage your spending. Choose a Service Pass to call, text, or use data outside your monthly Plan and Add-Ons. If you try to call, text or use data and your activity is not included in your plan or ...

LuckyDRock by Community Manager
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Manage your account

There are two easy ways to manage your account: Online, with the Lucky Mobile My Account appor My Account Check your balance, Top-Up your account, change your Add-Ons and more without waiting on the phone or in line at a store. Learn more about the...

LuckyDRock by Community Manager
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Ways to Top-Up

There are several ways to Top-Up your account. Plus, you could get a bonus with select plans!   Automatic Top-Up   There are two Automatic Top-Up options: Monthly with Low Balance Top-Up With this option we will automatically charge your credit car...

LuckyDRock by Community Manager
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Will my phone work with a Lucky Mobile SIM Card?

As long as your phone is compatible with our network and already unlockedby your previous provider. The availability of some services may differ depending on your phone. Your phone must be compatible with LTE AWS (1700 MHz) or LTE 700 MHz bands, or...

LuckyDRock by Community Manager
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