Unable to Top Up - "Technical difficulties processing payment"

[Sliivo]

having trouble topping up my account

[LuckyMobileAntgio · Accepted solution]

Hey there @Sliivo,

Thanks for your post. 

In order for the Community to best assist, more details will be needed in terms of the payment method you're trying to use. 

We also have a great support article titled Ways to Top-Up on our website that will help you find different ways to top-up and provide helpful tips if you're having issues.☺ 

[Confused]

Anyone having an error pop up stating technical difficulties when processing payment? It's been all day.

[Dren]

Cant top up account???

None of your articles helped at all and Ive been trying to get my account paid but it wont let me.. I go to change the phone plan, and even that doesnt work. I dont understand?? I have the funds to pay it. Please fix this. Its very frustrating..

[LuckyMobileKris]

Good morning, @Dren. Welcome to the Lucky Mobile Community, and thanks for your post.

For the Community to be better able to assist, further info will be needed.

• Are you receiving an error when topping up? If so, what does it say?
• What method are you using to top up?
• Are you topping up via the app, or in a web browser?

Please take the time to review the Support article posted by @LuckyMobileAntgio earlier in this thread to ensure that you hadn't possibly missed any steps, as well as for troubleshooting advice.

Looking forward to hearing back from you.

[Dren]

Hello, thanks for the reply. To answer your questions;

1. On mobile, I get a "technical difficulties" error, claiming its a backend issue. On desktop it tells me "

Your account is still suspended as you didn't add sufficient funds to cover your Monthly Charges". Which is funny because I do have the funds in my account, and I am entering the correct information.

2. I am using my debit card, it's the same card I have been using to top-up for months now. No idea why its suddenly not working

3. I tried topping up by calling, I tried on my desktop, and I tried the mobile app. Nothing is letting me top-up.

I would like to try and delete the cards from my account to re-add the one that I use to see if that works, but your app and website don't allow that, and if they do they sure don't make it easy.. I even tried changing the Plan instead of topping up and it tells me "The changes to your plan cannot be completed online."

[not paying]

everytime i try to pay my phone bill it just says there is a technical issue problem and to come back in a few minutes to see if my payment went through, and yet it wont take the money out if my account? its only $63 and I have more money in that in my bank? 

[Bob Castillano]

Can anyone help me. I tried million times on topping up in call, online and the app but all says “technical difficulties” and my card is working fine in all usage i made

[Damilola M]

Try again, i had similar issue. You may also want to make sure you punched the right digits.

[37Now]

Hey, I've only had lucky for a month so trying to do top up payment for the first time today. I either get a 'can't process due to technical issue' type of error or your account is still suspended due to insufficient funds regardless of what payment amount I enter. Has anyone had this happen? Any ideas?