No grace period?

[Bless_this_mess]

I routinely trip up on the monthly billing day and my account get suspended. This time around, one part of "Lucky Mobile" took my "top-up" money and sent me a confirmation message, and the funds have been withdrawn from my bank account. But a different part of Lucky Mobile - the web page - says I am still suspended due to insufficient funds.

I think it would help if there was at least a 48 hour grace period for a user in reasonably good standing, eg. two accounts for over a year.

Also one part of the web page says "you can schedule a call back", but then it says "sorry scheduling a call back is not possible". A bit strange - it's 10:30 p.m. now and I was hoping to talk about this at 9:00 a.m. when the office re-opens.

[LuckyMobileAntgio]

Hey there @Bless_this_mess, 

Welcome to the Community and thanks for your post. 

We appreciate your feedback. To learn more about due dates, check out Your Monthly Charge Date on LuckyMobile.ca.

Let the Community know if you have more questions.