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Re: Data changes

I've been a Lucky user, mostly the 40 plan, for nearly 4 years. My account info still shows my total data as being 4.5 .5 5 Gig, yet new plan info online says the 40 plan with automatic payment gives you 7 Gig. Do I have 7 Gig or am I locked in at ...

Rob705 by • Contributor
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Auto top up

I’ve been a lucky customer since may.  Auto top has never worked.  Each month I get a notice my account is in arrears.  No issues at the bank.  I’ve tried using my bank account number and I’ve also tried using visa debit.  There’s no sign the withdra...

Still not received the special offer...

Follow up to another question that has disappeared from my account.I purchased a plan set to recur on the 30th of the month. I started this plan whilst the last 'bonus' of 10GB additionally per month was still running (for Black Friday). My previous ...

alphasit by • Contributor
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Removal of Auto top up option

I am now out of country with my wife. We are both Lucky Mobile User. I tried to remove 'auto top up' option. It said 'pending' state, but it kept charging it on due days. How do I remove it successfully? Greg

Greg by • Contributor
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No grace period?

I routinely trip up on the monthly billing day and my account get suspended. This time around, one part of "Lucky Mobile" took my "top-up" money and sent me a confirmation message, and the funds have been withdrawn from my bank account. But a differe...

my sim card isn't showing on my other phone

I got a new phone and I still have the old phone with me and I was wondering if you can change your sim because I did change mine but it doesn't show on my phone and it doesn't show that the sim card is in it but it is in it because its not working

alyssa by • Contributor
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  • 1 replies
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