Forum Posts

Resolved! my sim card isn't showing on my other phone

I got a new phone and I still have the old phone with me and I was wondering if you can change your sim because I did change mine but it doesn't show on my phone and it doesn't show that the sim card is in it but it is in it because its not working

alyssa by Contributor
  • 149 Views
  • 1 replies
  • 1 likes

Resolved! Data bonus with automatic topup

Hello,I have a voice only plan which offers 200MB of "bonus data" if I setup automatic top-up which I did. So why don't I have any data when connected to LTE? Did I misunderstand what free Bonus data means ? Thanks,Tal

Tal by Contributor
  • 275 Views
  • 1 replies
  • 1 likes

Resolved! Data Roaming charges within Canada?

Occasionally I go to a place in Ontario where there’s no Bell/Lucky coverage however my mom who has Rogers has coverage there. I have an iPhone 8 and decided to enable roaming and I was able to roam on Rogers while using data at the same time. My car...

Resolved! Diwali offer promos are not applied automatically

Hi I am new Lucky mobile customer and bought SIM online on 24 Oct based on Diwali Promos but when I activated SIM I don't see 6 month international calling as well as 10 GB data promo for 12 months. I even call customer service and they don't have an...

Finpro by Contributor
  • 273 Views
  • 3 replies
  • 0 likes

Resolved! 3G passes that only work on the lucky mobile app

Never connects to any server and times out. In 10 minutes they’re gone and not once have I been on line. I’ve been calling about this for 3 days and been told to turn my cell data off. What’s the point of having it.  I want a refund and I’m going bac...

Happy559 by Contributor
  • 157 Views
  • 1 replies
  • 0 likes

Resolved! " Activation Incomplete" (Error 103)

Hello,I received a new S10.. I have 1 issue I am hoping you can help with. When I start the phone from a cold start I get a message stating it is trying to seek activation on a mobile network. Then I get a " failure to register "message, Then I get a...

Mossey by Contributor
  • 231 Views
  • 3 replies
  • 0 likes