Lucky says I've used all my data but I haven't

[MC1975]

Hi,

My plan is 10G for $50 a month. I check my used data every day and have a general idea of how much I'm using right from the start of every cycle. So far I had used 5,75Gb when I got a message saying I'd used up all my data.

Also, last month I was only able to use half of my 10Gb data using the same type of plan with another SIM card and number because my data speed was throttled to be really slow after I'd only used 2Gb and I couldn't download any big files or watch videos. The usual ways to speed up a phone like shutting down apps,turning the phone off, restarting it  made no difference. 

Has anyone else noticed similar issues of a discrepancy between what you know you've used and how much Lucky thinks you have? What could I do to correct the situation? 

[RunUnicornRun]

Hi MC1975,

If you check your Lucky Mobile online account (https://myaccount.luckymobile.ca/) or the phone App, how much used data does it report?

For example, below is what I can see in my online account, and it shows 170MB used so far, out of the total 1GB. 

[MC1975]

Hi RunUnicornRun, 

Thanks for your reply.

It now says I have used 6Gb and have 0 Mb left even though my plan is $50 for 10Gb. I just don't understand why I'm out of paid for data.

[RunUnicornRun · Accepted solution]

Looks like the issue is on Lucky Mobile's end if their services show that you only have 6GB instead of 10GB. Additionally, from your post it seems this is not the first time.

Try contacting their technical support - call or chat (see the link). Let's see what they can do about it.
https://www.luckymobile.ca/support/get-in-contact/contact-us#targetID=sup_techSupport_Mobility_Voice...

In my case, it's been consistent and accurate, and I didn't notice any discrepancies with the data. 

[MC1975]

Hi, Thanks for your advice, that's what I'll do.

[natalia1996]

• Yesterday I had to pay my monthly plan for 40 where included 2GB of data. I payed and I received a message where say that in my plan didn't include data and I had to do an adicional pay if a wanted include data. Please I hope a solution.

[Tinkerbell]

I just activated a new account few hour ago,  the $40.⁰⁰ pre-paid monthly plan witch comes with 4.5G of data by what i read at the time of activation... please someone inlighten me of something I could be misunderstanding ... there is no way I could use that much data in such a short period of time....

[Ht]

It says I’ve used up all of my data even though I just renewed my plan. Is there a phone number I could contact that’ll let me talk to a real person (not a bot) ?? 

[Lonetreejim]

I’m new to Lucky as of yesterday.  I signed up for the $29/20+5GB plan.

All seems to be working and the Lucky website says everything is fine.  Usage shown in the app is 90.52MB used, 24.92GB remaining.

A banner at the top of the home page of the Lucky Mobile App however, states that I’ve used all my data and gives me to a link to “Add a service pass”.

Any thoughts on how to get rid of the banner?

[Jake]

Hello LonetreeJim,

My wife, stepson and I all signed up to Lucky Mobile on March 7. I didn't bother with the app nor did my stepson. I just monitor my account with my laptop and I had no issues of any kind. My wife however downloaded the app and had the exact same banner that you are describing, data all used and a link to add a service pass. Everything seemed to be working fine so she just ignored it, deleted the app and just checks her account on line using her ipad. So I have no answer as to what was going on but everything has been working fine ever since. If it persists just ignore it, maybe delete the app and just log in online.

[Robert]

Why am I getting notifications saying I havemy data used up. I currently have 17% used out of 2.5g of data ?

[Photographer wade]

I recently changed to a 50 gig per month plan as my previous plan was almost out of data. After doing this, and PAYING for it, I assumed my plan would renew and I'd get the 50 gigs of data I needed to complete my work here in Canada before leaving the country. That wasn't the case though as I only got 17 gig of data leaving me having to scramble to find a REPUTABLE provider to set me up with enough temporary data to get me through until the 26th of this month when I leave.

A previous member of out 650 member world wide freelance photography group had previously used and recommended   Lucky Mobile for temporary data use while on the job in Alberta. I can now say that I will NOT be recommending Lucky Mobile to any of our members!!!  

[SierraG]

My lucky app is saying I've used all my data but my phone is saying I've only used 8 GB and I have a 60 GB plan my data still seems to be working but is there a way to fix this so my app will display the right amount of data I have?

[Sg1]

June 2nd before lunch I had internet after lunch I had zero internet no one helped me on the chat on the phone all the bars showed up on my cell phone with the exclamation point I went into the system settings reset the network rebooted my cell phone even did the airplane button no one could help me get my data back oh I started up the opposite you have no data left please add a service pass or like click on my usage tab and it shows me I use like just over 12 gigs out of 20 so I got over 7 gigs left but the system is locked me out and not one single person will help me in the chat or a lucky mobile cell phone. why do I have no cell phone data why are all the bars lit up with the exclamation point I'm so angry with this problem

[Dupackie]

Today was my auto top up day. I got a text saying that my current plan does not include data, and to explore other plans if I wanted data. However, my current $25 plan does include 3 Gb of data. I did log in and double check my plan details, still says 3GB of data. My data has in fact stopped working since receiving this text. Anyone have a similar experience? What is the best course of action?

Thanks in advance.