Lucky says I've used all my data but I haven't

MC1975
Contributor II

Hi,

My plan is 10G for $50 a month. I check my used data every day and have a general idea of how much I'm using right from the start of every cycle. So far I had used 5,75Gb when I got a message saying I'd used up all my data.

Also, last month I was only able to use half of my 10Gb data using the same type of plan with another SIM card and number because my data speed was throttled to be really slow after I'd only used 2Gb and I couldn't download any big files or watch videos. The usual ways to speed up a phone like shutting down apps,turning the phone off, restarting it  made no difference. 

Has anyone else noticed similar issues of a discrepancy between what you know you've used and how much Lucky thinks you have? What could I do to correct the situation? 

15 REPLIES 15

I bought a prepaid plan with 60GB, but in 10days it is gone. I checked usage from app and I see only 10-15GB may have been used. How is this possible?