Lost Phone, new phone and sim card received, can't activate new sim card

[daumega]

I got a new phone and sim card after I lost my phone. But now to activate it I need text message confirmation. I can't receive texts! And online chat help isn't available. I have to call to resolve it but I don't have a working phone? What do I do?? Do I really need to make a big trip out of this and visit a lucky mobile store??

[tech_junkie]

Did you try to update your SIM card number on your lucky mobile account?

[daumega]

Yes, that's precisely where I ran into these problems posted above.

[LuckyMobileElla · Accepted solution]

Hey there!

Special validation is required to be performed before completing a SIM change for lost or stolen phones. 

For information on how to replace your SIM card and other information to support you through your lost or stolen phone process, check out Lost or Stolen Phone

[Lynneb4u]

How do I transfer my number to a new sim because my phone got stolen, when my app says that option isn't available for me and I can't get a hold of anyone on the toll free number and the live chat. Did everyone just take a day off or what's going on 

[Stephe]

I am having the hardest time reactivating my number from have losing my phone. I got sim and the cus

[teresam9]

Hi, I recently bought a sim card for Lucky Mobile and wanted to activate it, I selected "Use old Phone number", when I don't have access to my old phone number because I lost my old phone. I was wondering if there was any way to change the plan so that I get a brand new number without calling the support number?

[chinying]

Hi all,
I lost my Lucky SIm card while traveling abroad. Purchased the new one, but if I can't transfer service to the new SIM card because now my phone can't receive the text message with the 4digit code.
Any suggestions?

[H8u]

I lost my phone so I got a new phone and send card and I want to keep my same number and it's not working for me. How do I fix this?

[Sue]

I'm trying to transfer my phone to a new SIM card but it wants to send a text message to my phone. My current SIM doesn't work so I can't receive text messages. How do I get it activated without the text message?

[Moxie-Magenta]

I can’t transfer my account to my new phone because I can’t verify my current phone with a text message because it has been stolen.what can I do?

[mermegs]

I have a new iPhone that has esim capabilities.. can I transfer my number over using an esim. It says it’s compatible but when I get to the part to enter new sim info (esim) I’m stumped  where do I get this new esim # for completing the reactivation of my new phone 

[Fieldsy420]

All right my phone was stolen I can't get the code text code and I can't transfer my sim what do I do

[MK4753 · Accepted solution]

Hey Fieldsy420,

If your phone is stolen you will need to call customer service right away and mark it as "Lost or Stolen" and give them your new SIM number so they can do the SIM replacement for you.

The option you are trying to use if from transferring an existing working SIM to another SIM (Even I dont know why the option is there at the first place, there should be a SIM lost or stolen function which can easily help you to replace your SIM after asking verification security questions.)

[MK4753]

Upon further research, I found that SIM Lost button is available in the My Account, just log in from your computer and you should follow the steps.