Lost Phone, new phone and sim card received, can't activate new sim card

[daumega]

I got a new phone and sim card after I lost my phone. But now to activate it I need text message confirmation. I can't receive texts! And online chat help isn't available. I have to call to resolve it but I don't have a working phone? What do I do?? Do I really need to make a big trip out of this and visit a lucky mobile store??

[tech_junkie]

Did you try to update your SIM card number on your lucky mobile account?

[daumega]

Yes, that's precisely where I ran into these problems posted above.

[LuckyMobileElla · Accepted solution]

Hey there!

Special validation is required to be performed before completing a SIM change for lost or stolen phones. 

For information on how to replace your SIM card and other information to support you through your lost or stolen phone process, check out Lost or Stolen Phone

[Lynneb4u]

How do I transfer my number to a new sim because my phone got stolen, when my app says that option isn't available for me and I can't get a hold of anyone on the toll free number and the live chat. Did everyone just take a day off or what's going on 

[Jerry]

So recently I lost my SIM card and I would like to know can I purchase a new SIM card and activate it with the same number as I have before. 

[Stephe]

I am having the hardest time reactivating my number from have losing my phone. I got sim and the cus

[teresam9]

Hi, I recently bought a sim card for Lucky Mobile and wanted to activate it, I selected "Use old Phone number", when I don't have access to my old phone number because I lost my old phone. I was wondering if there was any way to change the plan so that I get a brand new number without calling the support number?

[Bellzrose67]

I try to activate my new sim card...in last 2 yrs 2 times my ph or sim card was stolen ..i call lucky n one more time they cant help me change because the email n address arbt same..i just wan my sim active .so after my call i message lucky im done with lucky i wan refind money n alppy with telus

[chinying]

Hi all,
I lost my Lucky SIm card while traveling abroad. Purchased the new one, but if I can't transfer service to the new SIM card because now my phone can't receive the text message with the 4digit code.
Any suggestions?

[H8u]

I lost my phone so I got a new phone and send card and I want to keep my same number and it's not working for me. How do I fix this?

[Sue]

I'm trying to transfer my phone to a new SIM card but it wants to send a text message to my phone. My current SIM doesn't work so I can't receive text messages. How do I get it activated without the text message?

[LostPhone]

The online account says to phone a number to contact , by the time I was able to see a number and call then after I finally get to an agent it rings and then picked up then disconnected. 

How do I re activate my new phone with the new sim?  No option to chat and no phone to talk. When I did use my friends phone I was hung up on twice after going through a long process of automated recordings.

[Moxie-Magenta]

I can’t transfer my account to my new phone because I can’t verify my current phone with a text message because it has been stolen.what can I do?

[Neil]

i was recently taken to the hospital on the 20th October and somehow between my home and peter loughead hospital, my phone magically dissapeared!!!

i have a back up phone and a spare lucky sim card, does anyone know if i can link these to my existing account?

if so how? i have been with you guys for about 2 years and have never had a single  problem, but my phone and sim are obviously gone (yes i;ve tried find my phone) i have accrued bonuses for prompt payment and longtime membership, and i'm also in credit so i really need to keep my existing account and phone number just with a different sim and phone!!! anyone in the know please help 😞

Thank you

Neil