Incoming calls showing as unknown caller.

[Ireallyneedhelp]

Why is All my incoming calls showing as unknown caller?

[Maxairwalkfilms]

same 

[Roncestre]

Same

[LCWhite]

I have this same problem also. My voicemail is not working as well.  Help! Please!

[Bibriyanti]

Hi, 

I could not see the incoming phone number when someone call me. It was only written unknown number. Do you know how to fix this issue?

[LuckyMobileAntgio]

Hey Community, great question! You can find all the information you're looking for in regards to calling features, including call display on our website here.

[LCWhite]

With all due respect, this is not fixing the problem. All my calls are still coming in “unknown caller” even with call display. 

[Roncestre · Accepted solution]

Hi everyone, I fixed the problem. I called tech support and they told me that someone switched it off (?!) so he switched it back on and now I have voice-mail and caller display once again. I suspect the same thing happened to you guys. Please call tech support!

[Madmonkey]

It just says unknown even if the caller is in my contacts,.  Is this a lucky network setting. Or a phone setting.  I'm on Android with a doogee s68 pro.  Any help much appreciated

[PLHappy]

For Incoming calls, I can see the caller's phone number when ringing (ie. they do not block their caller id). Subsequently however I checked they are ALL shown as follows in the phone number column of the Voice Usage Details page/list :

- "Incoming call" (in the Lucky mobile App) 

- "Unknown caller" (in the Web browser of the Lucky MyAccount)

All incoming calls are like that without showing the caller's phone number, but the above wordings. All outgoing calls do show the exact phone numbers I called to. Is this how the usage details is designed to be, or can I change any options to have the incoming call phone number shown in the Usage details report/list?