There is no signal in the basement.

[Signal]

There is no signal in the basement, how did you solve it? Does it help if I buy a signal booster?

[LuckyMobilePatricia · Accepted solution]

Hey there @Signal.

Thanks for reaching out to the Lucky Mobile Community 🙂

Many factors can limit signal strength, especially if you're indoors, other factors are topography, environmental conditions and line of sight to towers to name a few, there may also be tower congestions in your area.

When facing network issues, there are a few troubleshooting steps to complete:

• Make sure your device is updated to it's latest version.
• Assure your SIM is not damaged and also inserted correctly in the SIM tray.
• Is the issue only happening indoors, or does it occur outdoors as well?

We also have a great Service Troubleshooting page on our website for you to review for tips and tricks.

Keep the Community posted.

- Patricia

[Happyl]

The signal in my home is very weak and sometimes I cannot even place or receive calls, send or receive messages - other people in the same apartment building using Rogers don't have any issues - turning airplane mode on/off usually brings the phone back to a working state, although the signal is still on the low end - I read online that my several years old SIM card could be an issue. Is it worth trying a new SIM?