Phone unknown on my account

[TheCrazyDane]

Hello lucky community Any ideas as to why it says unknown beside phone type ? when it should say iPhone 13!!! Please help! It’s been like that for months 

[LuckyMobileKris]

Hi there @lola1. Welcome to the Lucky Mobile Community, and thanks for your post.

It sounds like the IMEI of your phone wasn't added to your account when you first activated. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[SIMmer]

My phone simply says unknown as it's description. How do I change this to the phones actual name?

[LuckyMobileKris]

Hi there @SIMmer. Welcome to the Lucky Mobile Community, and thanks for your post.

It sounds like the IMEI of your phone wasn't added to your account when you first activated. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[SIMmer]

OK I thought this was just a matter of my being unable to fine the proper location in the settings to make this change. I don't want to give out personal information about myself and and my phone on a community forum. I'll contact Lucky mobile directly then. Thanks.

[Sweet Green]

Hi

This is how my account is too, is this actually important to have filled out correctly though?

[LuckyMobileAntonie]

Hey there @Sweet Green , 

Welcome to the community and great question. 

It's not entirely important as your SIM card will read your phone and if compatible and unlocked it will provision it accordingly. 

In the instance that you're faced with service issues, let the community know and we will help as best as we can. 

Let the community know if you have more questions. 

[dangerous_ads]

I'm having the same issues on my iPhone 14 Pro Max. If I transfer my sim to my iPhone 12 Pro Max it recognizes it but on my iPhone 14 it doesn't. I thought it would be cause my iPhone 12 was from virgin mobile. What can I do?

[LuckyMobileKris]

Hi there @dangerous_ads. Welcome to the Lucky Mobile Community, and thanks for your post.

It sounds like the IMEI of your phone wasn't added to your account when you first activated. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[ClancyD]

I'm having the same issue.

[LuckyMobileAntonie]

Hi there @ClancyD ,

Welcome to the community and thanks for your post.

We will be happy to have a look and help as best as we can. We'll be reaching out via private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.