My mobile service was cancelled, Will I be able to get the same mobile number back?

ayuck
Contributor

my mobile service was completely removed but the suspension date should be on July 17th. Why?

Will I be able to get the same mobile number back? Just curious.

 

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Accepted Solutions

LuckyMobileAntonie
Moderator

Hey there @ayuck , 

Welcome to the community and thanks for your post. 

If your Lucky Mobile service is completely cancelled instead of just suspended, it is likely due to reaching the 120-day consecutive non-payment limit.

The 120-Day Inactivity Rule: Lucky Mobile automatically terminates accounts after 120 consecutive days of a $0 balance.

Once an account is fully deactivated, it cannot be reactivated and a new account, SIM and phone number is required to restart the service. 

Let the community know if you have more questions. 

 

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LuckyMobileAntonie
Moderator

Hey there @ayuck , 

Welcome to the community and thanks for your post. 

If your Lucky Mobile service is completely cancelled instead of just suspended, it is likely due to reaching the 120-day consecutive non-payment limit.

The 120-Day Inactivity Rule: Lucky Mobile automatically terminates accounts after 120 consecutive days of a $0 balance.

Once an account is fully deactivated, it cannot be reactivated and a new account, SIM and phone number is required to restart the service. 

Let the community know if you have more questions.