Can I get a refund?

[sensei_mike]

Hi Guys, 

Less than 24 hours ago, I topped up my phone number but it turns out I didn't need the top up after all. I haven't used any amount of the topup. Who can I speak to about getting a refund?

Thanks!

[UnUser · Accepted solution]

You can't get it back.  No refunds.  Just stop your automatic top-ups and use it up before you cancel your account.  Your $50 could have come from automatic top-ups or perhaps from monthly rewards.  Eg. You get $5/mo if you referred someone.

[angrywith]

I am closing my account.  In the last 3 months I was told 3 times that I would get a return my prepaid balance to my credit card.  Now that I am trying to finalize this I am told that this not possible.  Even though if you go to "Manage Your funds"  it mentions getting credit/refunds.  What gives?   It really feels like your company is trying to scam people into putting in extra funds and not giving refunds.  Will never use Lucky again. I will be going to the parent company to complain.

[LuckyMobileAntonie]

Hey there @angrywith , 

Welcome to the community and thanks for your post. 

As detailed in the Terms of Service point 10, 30 and 31 - Funds added to your account are non-refundable.

Let the community know if you have more questions.