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Resolved! Different sized SIM card

I had my iphone4 connected to Lucky. I just bought an iphone8 and the SIM card doesn't fit. The "8" will replace the "4" with the same number. I guess I need a new SIM car but don't want to lose the info on the iphone4. Help?

Resolved! Service pass

Hello, please I just subscribed for a service pass but tried to make a call afterward but it's not connecting.it still saying I have used all the minutes. Please kindly let me know what's happening or would appreciate if you refund my money.Thanks

Resolved! Is automatic top up charged 3 days before the due date?

I outright asked when my payment would be charged if I setup automatic top up. I asked if it would be charged 2-3 days before its due and I was told multiple times it wouldn't be charged until my anniversary day. Looking at the website it shows it a...

Resolved! 4G speeds upgrade

How come some accounts have been upgraded to 4G speeds but mine remains at 3G ?

Resolved! Dual SIM

Travelling to Europe and planning on installing an eSIM with a European plan. Can I activate dual SIM on the phone? If so, can I continue to send/receive SMS texts to my canadian number while in Europe?

Resolved! Activate Sim

This is the 4th time today I'm trying to activate my sim I just bought my phone it's new. So i got to the end where it says activate my phone then nothing

Resolved! hi i have an iphone 7 and i can not text people with andriod phones

it is not letting me text people with andriod phones and only the people with apple phones, id like to know why

Resolved! What happens to my positive balance if I accept Lucky's partner offer to go to another company?

What happens to my positive balance if I accept Lucky's partner's offer to go to another company, like Bell or Virgin?*I often receive SMS with this type of promo.

Resolved! Is anyone else having issues with the Lucky Mobile app?

Is anyone able to open the Lucky Mobile My Account app on Android? The app is updated to the latest version but everytime I try to login I get a response saying "Technical difficulties". When will the app be back up and running?

Resolved! UL canada wide promo

I have a plan for 100 minutes incoming calls that I pay 15 per month. I just noticed a promo on my plan for UL canada wide calls. Does anyone else have details on this ? I have not received any details.

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