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Resolved! Outgoing call showing "unknown caller"

Hi there, I just signed up the other day, and there was an option that allowed me to either select my "name and number" to show, or for it to show as unknown caller via the lucky mobile setup option. I've since learnt that it doesn't show a name, and...

JM by • Contributor
  • 4794 Views
  • 2 replies
  • 2 likes

Resolved! Trouble sending messages using iPhone

Hi-Brand new Lucky Mobile user using the very basic 15/month 100 Minutes Canada-wide Calling Plan with Automatic Top-up. I'm using an old iPhone running the latest iOS update (iOS 15.6.1).I can send and receive messages to other iPhone users using iM...

ZAP by • Contributor II
  • 2670 Views
  • 8 replies
  • 5 likes

Resolved! trouble receiving calls/texts

I can't receive calls or text while on wifi? It works fine when I don't have wifi but even I disconnect the wifi, it still doesn't work. I have the unlimited talk & text plan. What am I doing wrong? How can I fix this?

Bob2 by • Contributor
  • 435 Views
  • 1 replies
  • 1 likes

Resolved! Problems with SIM card activation

I bought a lucky mobile prepaid card and transferred my virgin number over, I received a text message confirming the transfer and replied YES, then I received a text message saying "welcome to lucky mobile", but it's been 12 hours since then! I used ...

wayne by • Contributor
  • 1989 Views
  • 5 replies
  • 0 likes

Resolved! Can’t make a call

I've been using eSIM since September 6th, and although I can connect to the Internet, I can't make calls.When I make a call, it just tells me to enter the dial number correctly.Please check quickly.

Hyeooon by • Contributor
  • 283 Views
  • 1 replies
  • 2 likes

Resolved! Data and general service

I just topped up my plan today (I’m on the 25 one and I have been for about a year) and afterwards I was checking through the spam of deals and offers lucky texts you, and I see a few that say “Free Lucky Msg: Your monthly plan does not include data....

Will_13 by • Contributor
  • 1594 Views
  • 2 replies
  • 3 likes