1 ACCEPTED SOLUTION
Accepted Solutions
Good morning, @Jillian . Welcome to the Lucky Mobile Community, and thanks for your post.
We wanted to check in and see if you were still having issues using your top up card. If so, could you please provide some additional details?
- Are you trying to use the card through the Lucky Mobile My Account app, or by logging in via a web browser?
- If the former, have you made sure your app is up to date?
- If the latter, have you tried clearing your cookies & cache then trying again?
- Have you tried redeeming the top up card directly through an agent or by dialing *111 on your Lucky Mobile device?
At times, there may be maintenance or updates being made in our system that can impact your ability to make full use of services through your Lucky Mobile My Account profile. In these cases, it's best to give it some time and try again later in the day.
We also invite you to check out our How To Ways to Top-Up
to learn alternate ways to make a top-up when faced with these types of issues.
Let us know if you were still in need of assistance. Looking forward to hearing back from you.
Good morning, @Jillian . Welcome to the Lucky Mobile Community, and thanks for your post.
We wanted to check in and see if you were still having issues using your top up card. If so, could you please provide some additional details?
- Are you trying to use the card through the Lucky Mobile My Account app, or by logging in via a web browser?
- If the former, have you made sure your app is up to date?
- If the latter, have you tried clearing your cookies & cache then trying again?
- Have you tried redeeming the top up card directly through an agent or by dialing *111 on your Lucky Mobile device?
At times, there may be maintenance or updates being made in our system that can impact your ability to make full use of services through your Lucky Mobile My Account profile. In these cases, it's best to give it some time and try again later in the day.
We also invite you to check out our How To Ways to Top-Up to learn alternate ways to make a top-up when faced with these types of issues.
Let us know if you were still in need of assistance. Looking forward to hearing back from you.
