Mobile Forum | Lucky Mobile Community

Resolved! Impossible to recharge

I had been trying to recharge my balance for almost a week and the system always reported "technical problems". I decided to chatting with support assistant, he was very kind, i said I must to try through website (not in the phone app), the system ca...

Resolved! Can't make or receive calls. Incoming calls go straight to voicemail

I can't make or receive calls why is that and I'm paying but can't receive calls. Anytime someone calls me it say that it goes straight to voicemail I can't even access the voicemail. Whyy?

Resolved! Just activated - can't send texts or MMS messages

I just activated my service on Lucky for my Blackberry Z30. Lucky said this was a supported device. I can't send texts or MMS messages. Please help

Temporarily pause service

Is it possible to pause service for a few months when out of the country, then resume service when I return? I don't want to cancel and lose my phone number, just to start a new one again when I get back in the country.

Resolved! Travelling outside of Canada

I'm going to Cuba soon. Will my phone work there with Lucky?

Resolved! Can I receive incoming calls on an empty balance?

If I haven't paid my phone bill is it still possible to receive incoming calls and messages on Lucky?

Weak indoor signal

Indoor my phone indicated reception 1 out of 5 bars. I can neither call nor receive calls. Tried to turn to wifi-calls but no luck. Any help is appreciated.Many thanks.re: I'm using iPhone 8, Lucky mobile plan 30/month, 3G, 1GB data... since 2021. ...

Resolved! Activating and/or switching to eSIM

I am trying to active eSim on my iPhone 11 Pro Max using the steps given on the Lucky Mobile website, but it gives an error that the code is no longer valid. I tried chatting with Lucky Mobile support and the agent connected me with Bell Customer Su...

Resolved! Calling the United States

I've read through the info regarding international calling and I don't see the United States listed anywhere except for the US Virgin Islands and the 50/month plan. How does one call a US number using a low-end voice plan, and what is the rate?

Resolved! Texting to Mexico

Hello, how do I text to Mexico from Canada Is it 54 or 011 54? Thanks

Lucky Community

Where to find my account number??

Travelling outside of Canada

Can I get a refund?

How do I activate my voicemail?

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