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Resolved! Initial Sim Card Fee

I’m just curious of the initial fee when purchasing the Sim card. The clerk had said a couple different prices but she really didn’t know I guess what I was paying for at the time.

Neily by • Contributor
  • 98 Views
  • 2 replies
  • 2 likes

Resolved! Can't change to $15 plan

I initially got a 15 plan but upgrade to 25 for unlimited data. Now I do not need it anymore so I am trying to downgrade it back to the 15 but the option is not there on the app or website. How do I do it?

lukev by • Contributor II
  • 2640 Views
  • 12 replies
  • 6 likes

Resolved! Unable to link Phone number and Account

I'm having issues linking my phone number to my account. I've tried multiple times and it doesn't let me no matter what, even if my number is correct. I can't top up without this and I need help.  

Mell by • Contributor
  • 2991 Views
  • 23 replies
  • 5 likes

Resolved! Can I get a refund?

Hi Guys,  Less than 24 hours ago, I topped up my phone number but it turns out I didn't need the top up after all. I haven't used any amount of the topup. Who can I speak to about getting a refund? Thanks!

Resolved! Spam texts / calls

I keep getting spam texts even though my blocker is turned on. Someone keeps sending me messages saying my phone is full of viruses and that they'll gladly clean them out if I click on their link. Is there anyway I can stop from getting them?

Someone by • Contributor
  • 3713 Views
  • 10 replies
  • 8 likes

Resolved! Data Buffering

I went over my data last month which caused my speeds to be buffered. I'm into day 3 of a new month and my speeds are still buffered, but somehow i used up 45 mbs. I restarted my phone and my software is up to date. You get what you pay for with this...

POS by • Contributor
  • 179 Views
  • 2 replies
  • 1 likes

Resolved! Lucky says I've used all my data but I haven't

Hi,My plan is 10G for 50 a month. I check my used data every day and have a general idea of how much I'm using right from the start of every cycle. So far I had used 5,75Gb when I got a message saying I'd used up all my data.Also, last month I was on...

MC1975 by • Contributor II
  • 4053 Views
  • 15 replies
  • 11 likes