Unable to activate a SIM card

[sadfasdfasqwe]

After going through all the pages of the form, it says:

We are having technical difficulties.

We are currently experiencing temporary technical difficulties and we were unable to activate your phone or create your account.

To activate your phone and create your account please visit a Lucky Mobile store or contact us. We are sorry for the inconvenience.

When will it be resolved? Or how do I contact you to activate the SIM card?

[LuckyMobileAntgio]

Hey there @sadfasdfasqwe, 

Welcome to the Community and thanks for your post. 

We are checking in to see if you were able to complete the activation of your service or do you still need help?

Looking forward to hearing from you.

[sadfasdfasqwe1]

No, the website is still broken. After filling the form, it authorizes the card, creates a pending transaction, but then reverts it back and shows the next error page:

[LuckyMobileAntgio]

Thanks for sharing the screenshot.

Can you try and complete your activation without using the credit card and see if the activation proceeds past this step.

Keep us posted.☺

[sadfasdfasqwe2]

No, it's required to choose a plan and it's required to pay for that using either a bank card or a top up card which I don't have...

Just fix your website!!!! It worked just a few weeks ago. Do you have Software Engineers at all?

[LuckyMobileAntgio]

Thanks for the screenshots and troubleshooting that you've completed with us @sadfasdfasqwe2 ,

We would like to take a deeper dive with you and have sent a private message.

Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[sadfasdfasqwe3 · Accepted solution]

For those who may have similar issue in the future: opening the link luckymobile.ca/activate in incognito mode (Ctrl + Shift + P in Firefox) without addons and using a Canadian card worked.

I'm pretty sure it's not the cookies and not the addons, but the fact that I used an international card, something has been broken in the last few weeks and you need to fix it.

[OneMadCamper]

Bought SIM, bought top up, tried to activate, website crashed at final step .... ARRGHHH!!!!!!!! 

Still no phone service.  The live chat dropped me after my problem not solved after nearly 1 hour.  Not a pleasant experience thus far.  UnLucky....?

[LuckyMobileKris]

Hi there @OneMadCamper.

Welcome to the Community.

We're sorry to hear about the difficulties. We wanted to check in and see if your services had activated successfully yet.

When first activating your services, there can be a delay of up to 48 hours before you're fully online.

Let us know if you were still in need of assistance.

[Matt86]

Why can I not activate my Sim? It stays on step 6 of 7, why?

[HyacinthTiger62]

Exactly as the title says. In addition to that, any changes to my login, payment method, etc, result in some sort of technical error. Received an email saying "welcome to Lucky Mobile, here is your chosen phone number, here are the terms" but the app says there is no service and my profile will apparently be deleted in 6 months. My card was charged and then uncharged. I assume this means it has been rejected in some form, but I can't change or check my payment method (as previously stated, attempting to do so will result in a technical error) and I really need this phone quickly.

[HyacinthTiger62]

I forgot to mention that when I try to link a service to my profile, it prompts me to enter my phone number. I enter my phone number (the one that I remember choosing, the one that the email said I chose) and it says "An error occurred while processing your request. Please try again." No amount of retries over the past 2 days have succeeded to any length.

[HyacinthTiger62]

It just attempted to charge my Visa again. Still no service. I suspect there is something wrong with my card or my account but I can't delete my profile because the "service" doesn't shut off apparently.

[Green]

Everytime i try to activate my sim the internet page cant open their is an error for no reason i dont understand

[AnhNguyen2003]

Hi,

I have tried to activate my new SIM card but the process has always stopped at the sixth step. Even though I loaded countless times, it stays there and cannot move to the final step.

Please help!!!!!!!!! It’s really annoying!!!!!