Top up methods / troubles

Sliivo
Contributor

having trouble topping up my account

1 ACCEPTED SOLUTION

Accepted Solutions

LuckyMobileAntgio
Moderator

Hey there @Sliivo,

Thanks for your post. 

In order for the Community to best assist, more details will be needed in terms of the payment method you're trying to use. 

We also have a great support article titled Ways to Top-UpOpens in a new tab or window on our website that will help you find different ways to top-up and provide helpful tips if you're having issues.☺ 

 

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10 REPLIES 10

LuckyMobileAntgio
Moderator

Hey there @Sliivo,

Thanks for your post. 

In order for the Community to best assist, more details will be needed in terms of the payment method you're trying to use. 

We also have a great support article titled Ways to Top-UpOpens in a new tab or window on our website that will help you find different ways to top-up and provide helpful tips if you're having issues.☺ 

 

Mike
Contributor

Why can't I top up my account.

 

I've tried to put money on my phone sale Xoom a PayPal partner and they sent me a PIN code that I have to enter in but don't know where I have to do it I need help

 

I have tried using multiple sim cards trying to top up using the app, but they are having problem recognising the credit cards but I've been using the same credit cards before to top up multiple times with no issues.

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