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03-06-2022
06:30 PM
- last edited on
03-14-2024
08:54 AM
by
LuckyMobileAntg
having trouble topping up my account
Solved! Go to helpful replies.
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03-09-2022 02:32 PM - edited 04-23-2024 09:11 AM
Hey there @Sliivo,
Thanks for your post.
In order for the Community to best assist, more details will be needed in terms of the payment method you're trying to use.
We also have a great support article titled Ways to Top-Up on our website that will help you find different ways to top-up and provide helpful tips if you're having issues.☺
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03-09-2022 02:32 PM - edited 04-23-2024 09:11 AM
Hey there @Sliivo,
Thanks for your post.
In order for the Community to best assist, more details will be needed in terms of the payment method you're trying to use.
We also have a great support article titled Ways to Top-Up on our website that will help you find different ways to top-up and provide helpful tips if you're having issues.☺
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08-01-2022 03:49 PM - last edited on 08-01-2022 08:48 PM by LuckyDRock
Why can't I top up my account.
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09-14-2022 07:03 PM
I've tried to put money on my phone sale Xoom a PayPal partner and they sent me a PIN code that I have to enter in but don't know where I have to do it I need help
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10-05-2022 08:36 PM
I have tried using multiple sim cards trying to top up using the app, but they are having problem recognising the credit cards but I've been using the same credit cards before to top up multiple times with no issues.
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10-06-2022 04:40 PM
Is it possible to top up my account on the date I'm supposed to top it up with my balance on my lucky Mobile account
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10-06-2022 05:09 PM
You have to wait for a certain day of the month it should say it underneath top up your account or underneath your account plan
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10-13-2022 06:46 PM
Anyone having an error pop up stating technical difficulties when processing payment? It's been all day.
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01-24-2024 08:37 PM - last edited on 01-25-2024 11:20 AM by LuckyDRock
Can i set up my bank account to pay
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03-14-2024 12:21 AM
Hey, I would like to know if I can set up "Lucky Telecom inc" as a payee with my banking app and set the account number as my phone number and use that to pay my phone bill, would that work?
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04-22-2024 04:50 PM
How to use voucher?
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05-09-2024
01:33 PM
- last edited on
05-09-2024
02:12 PM
by
LuckyMobilePatr
Cant top up account???
None of your articles helped at all and Ive been trying to get my account paid but it wont let me.. I go to change the phone plan, and even that doesnt work. I dont understand?? I have the funds to pay it. Please fix this. Its very frustrating..
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05-11-2024 09:56 AM
Good morning, @Dren. Welcome to the Lucky Mobile Community, and thanks for your post.
For the Community to be better able to assist, further info will be needed.
- Are you receiving an error when topping up? If so, what does it say?
- What method are you using to top up?
- Are you topping up via the app, or in a web browser?
Please take the time to review the Support article posted by @LuckyMobileAntgio earlier in this thread to ensure that you hadn't possibly missed any steps, as well as for troubleshooting advice.
Looking forward to hearing back from you.
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05-16-2024 01:27 AM - edited 05-16-2024 01:36 AM
Hello, thanks for the reply. To answer your questions;
1. On mobile, I get a "technical difficulties" error, claiming its a backend issue. On desktop it tells me "
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05-22-2024 02:02 PM - edited 05-22-2024 02:04 PM
everytime i try to pay my phone bill it just says there is a technical issue problem and to come back in a few minutes to see if my payment went through, and yet it wont take the money out if my account? its only $63 and I have more money in that in my bank?