Top up during suspension

[Momlife]

So I forgot to top my sons phone. It has now been suspended. I tried to top up online I'm blocked. Tried calling *111 on his phone and it wont got thru.  Do I need to go to lucky kiosks or call customers service using my phone (not lucky line) just one to get my sons phone back up. 

[jainin]

My credit card was compromised and i missed changing to a new card in time, but tried three or four times yesterday and today, in differing amounts, to top up manually. I checked my visa on line and nothing has gone through. How many days does it take to get me up and running again? Also, is there any way to get in touch with a real person?!!! I fear that there will be a huge charge to the visa when it finally catches up with me!

[Dwight]

Hi

My account was in deficit and has been suspended. I topped up with a credit card and it shows the balance as being twice my monthly charge, but there is a nessage saying "you didn't top up enough and the account is still suspended."  It seems the charge is not going through. I've tried in 4 times with different browsers with same results.  How do I get this suspension lived and have the top work? 

Thanks for any help or suggestions.

Terry

[SIMmer · Accepted solution]

I had a similar situation when paying with my credit card. The charges kept getting declined. It got resolved by contacting my credit card issuer and telling them to allow the charges to go through. He actually stayed on the line with me as I attempted to pay the Lucky top up! If that doesn't work you might try using a top up card instead of a credit card. They told me you could purchase them at most gas stations. But I'd try contacting my credit card issuer first and see if they can get it to work.