The payment problem

[MarkEB]

Hi

I have an automatic payment error message, what do I do?

,,An error has occurred. Please verify your entry and try again.
We were unable to process your pre-authorized payments sign-up request, please contact us for assistance.,,

[LuckyMobileKris · Accepted solution]

Hi there, @MarkEB. Welcome to the Lucky Mobile Community.

For the Community to be better able to assist, could you please provide further info?

• How are you trying to pay? Visa Debit, credit card, or with a voucher?
• If in the case of a Visa Debit or credit card, have you spoken to your financial institution to make sure they're not blocking payment?
• Are you trying in the Lucky Mobile My Account app, or by logging in with a web browser on a home computer?
• If on the app, have you made sure your app and phone's OS are up to date?

In the meantime, we'd recommend checking out our Support page on Ways to Top-Up for alternative options.

Looking forward to hearing back from you.

[Blas]

According to Lucky Mobile website, the customer can pay their plans with Visa Debit cards. When a costumer tries to pay with a Visa Debit card, it receives a decline stating that Visa Debits are an option ( but it is not possible to pay with it). According to customer service, Visa Debits are discontinued. Therefore we have a problem, Lucky Mobile NEED TO Update your website, policies and APP.