Texts & pictures not working!!

[LyndaAnne]

Hello mobile community, I have spent a lot of time over the last few weeks connecting with all types of people at luckymobile and I'm still experiencing the same problem I started with.

For some reason I'm not able to send text messages or send pictures. I have changed my APN I have reset my mobile network I have activated a new SIM card and still when I go to send a text message it says mobile network not available

For some reason my network operator is defaulting to rogers, I've never used Rogers as a service I've never had a Roger's phone and I don't understand why the network is connecting to Rogers.

When I try to send a text it says mobile service not available or mobile network not available when I check my network connections for Lucky mobile it says lucky mobile not in range so I am coming to the community trying to find a solution that will work for me because everything that I've read and tried has not worked so far.

[LuckyMobileAntgio · Accepted solution]

Hey there @LyndaAnne ,

Welcome to the Community and thanks for your post.

As the Community is  a peer to peer assistance channel, a few clarifications will be needed;

• Are there specific locations where the issue is happening?
• Have you tried your SIM in a different phone to see if the same error occurs?
• When did you notice the issue started?
• What troubleshooting steps have you done so far?
• Have you spoken to our technical support team to open a ticket?

We invite you to also check out I’m having issues with my service (calls, text, data) on LuckyMobile.ca to learn more on how to treat these types of concerns.

Looking forward to hearing from you.

[LyndaAnne]

Yes there is a ticket out. NO I did not try the sim in another phone as I have no other phone. I juast recently started not working in the past few weeks... When I am outside doing errands and such away from my home I can send text, but never tried to send a picture...when I am at home the deteork operators jump all over to various towers mainly Rogers..... I did all the trouble shooting 101.... I can send the odd text through as of yesterday but it mainly times out and it says mobile network not found....when I go to Lucky Mobile connect it says Lucky Mobile Network not in range.

[LyndaAnne]

When I was out today I was able to send a picture and text with no problem... so the issue is when I am at home in a rural setting..wish I had known that before I went with Lucky

[iPhone idiot]

I cannot send or receive text messages from new accounts ( new to me not new numbers.) I can only send to accounts I have had for a while.

[BenJ]

I have the unlimited texting and calling plan with no data from lucky but I can’t send or receive pictures.