Phone unknown on my account

[TheCrazyDane]

Hello lucky community Any ideas as to why it says unknown beside phone type ? when it should say iPhone 13!!! Please help! It’s been like that for months 

[LuckyMobileKris]

Hi there @lola1. Welcome to the Lucky Mobile Community, and thanks for your post.

It sounds like the IMEI of your phone wasn't added to your account when you first activated. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[SIMmer]

My phone simply says unknown as it's description. How do I change this to the phones actual name?

[LuckyMobileKris]

Hi there @SIMmer. Welcome to the Lucky Mobile Community, and thanks for your post.

It sounds like the IMEI of your phone wasn't added to your account when you first activated. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[SIMmer]

OK I thought this was just a matter of my being unable to fine the proper location in the settings to make this change. I don't want to give out personal information about myself and and my phone on a community forum. I'll contact Lucky mobile directly then. Thanks.