Phone unknown on my account

[TheCrazyDane]

Hello lucky community Any ideas as to why it says unknown beside phone type ? when it should say iPhone 13!!! Please help! It’s been like that for months 

[LuckyMobileKris]

Hi there @lola1. Welcome to the Lucky Mobile Community, and thanks for your post.

It sounds like the IMEI of your phone wasn't added to your account when you first activated. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message