Can't make or receive calls. Incoming calls go straight to voicemail

[Evans]

I can't make or receive calls why is that and I'm paying but can't receive calls. Anytime someone calls me it say that it goes straight to voicemail I can't even access the voicemail. Whyy?

[LuckyMobileKris]

Hi there, @Hi69. Welcome to the Lucky Mobile Community, and thanks for reaching out.

For the Community to be better able to assist, please take the time to review the troubleshooting advice and further questions asked of other users earlier in this thread. If the issues persist, please provide further information at your earliest convenience.

Looking forward to hearing back from you.

[Hi69]

I don't have service and I have money on my phone 

[DEF83]

I cannot make or receive calls on my new phone but I can text and use the internet I'm getting really upset why isn't it working ?

I have done all of the trouble shooting reset phone etc nothing is working. I even bought a new sim card. My card does work in other phones to make phone calls though. 

Lucky site said that this phone is compatibility with the SIM but it doesn't work for any call goes to voicemail no one can get through. I also can't make calls to talk to tech support because my phone doesn't make calls what do I do next to fix this 

[Cat2003]

Hi, I'm not sure why I am unable to make or receive phone calls. My mobile data and texting still works, the only problem is calls. 

I have tried troubleshooting but nothing seems to work. 

[nscutchings17]

Did you get this figured out cause its the same exact thing happening to me 

[MacdonaldGail33]

My service has been down all day today. Is there a cell tower currently down?

[Akshay G]

I bought this connection a few days back, On the app, it shows my plan correctly, but I cannot make any calls all receive on this number. The calls I make to this number always go on voicemail. Not sure how to fix this there is no customer care available for Lucky Mobile

[LuckyMobileKris]

Hi there, @Akshay G. Welcome to the Lucky Mobile Community, and thanks for reaching out.

For the Community to be better able to assist, please take the time to review the troubleshooting advice and further questions asked of other users earlier in this thread. If the issues persist, please provide further information at your earliest convenience.

Looking forward to hearing back from you. Best wishes.

[Iroquoisboy]

I have weak / no signal. Signal strength -110 dBm help

[MSTwice]

Phone has been cut-off by Lucky

1. Bought and loaded a $25 card which showed up in the account

2. Made an International call, which failed as expected

3. Bought a service pass for Region A

4. This did not work - even after a phone reboot.  I see the account was nevertheless charged another $10

5. Jumped through the chat/CSR hoops.  The CSR said she would fix it.  I was able to make the international call.

6. This morning voice and data doesn't work at all

7. In signing in to the account via the site I see that the CSR changed the plan with with an add-on, charging me another $10.  The call usage made the day before came off of the add-on and not the service pass.

8. We received an email saying that our next charge date would be $45 instead of the $35 plan we were on and that our account was at -$5.  For some reason the account says it has a $5 balance.

We cannot call or receive voice and have no data.

iI would be hopeless trying to do this via chat.

Am I screwed and have to cancel Lucky or can this mess be resolved?

My expectation is:

A. That the addon charge and related charge be reversed in the account.

B. That the service pass already paid for be made to work.

D. That my account balance be $15, and that autopayment revert to the $35 plan.

E. That the phone regains voice and data capability.

Thanks

[LuckyMobileAntgio]

Hi there @Iroquoisboy and @MSTwice , 

Welcome to the Lucky Mobile Community, and thanks for reaching out.

For the Community to be better able to assist, please take the time to review and test the troubleshooting advice and further questions asked of other users earlier in this thread. If the issues persist, please provide further information at your earliest convenience.

Looking forward to hearing back from you. 

[gellop]

I talked to a LuckyMobile person on Monday to get my new sim card activated with a phone number from my previous sim card.

All seemed to be working well.  I could make and receive phone calls.  

But now I can't.  Texting is okay, but voice calls aren't working.

[LuckyMobileAntgio]

Hey there @gellop , 

Welcome to the Lucky Mobile Community, and thanks for reaching out.

For the Community to be better able to assist, please take the time to review and test the troubleshooting advice and further questions asked of other users earlier in this thread. If the issues persist, please provide further information at your earliest convenience.

Looking forward to hearing back from you. 

[TH37773]

We have three phones in the family, all transferred to Lucky from Good2Go Mobile last month. All three were configured with automatic top-ups. A few days ago we received SMS messages from Lucky telling us that our automatic top-ups had been received, so all seemed well.

This morning all three phones were unable to access the network, and checking our accounts online showed that our balances were in the negative. Around 8AM we performed a manual top-up for each account, and this restored service for a few hours.

Around 11AM all three phones received an SMS from Lucky telling us that the manual top-ups had been received. Following this, all three phones lost access to the cell network. We have rebooted the phones multiple times and still cannot make calls or exchange text messages.

Not sure what to do, please help!

[cubog3000]

"No service" on my phone now. Had a chat with lv1 support and was told that it is because of my account has been suspended by automatic top up payment info changed. I changed the info but no idea why it triggered the suspension. The support asked me for any phone number available to recover my account by a call support with a specialist. Not a good option for me now as I don't have other number or person to borrow a phone. 

Can anyone in LM here help me?