Phone has been cut-off by Lucky
1. Bought and loaded a $25 card which showed up in the account
2. Made an International call, which failed as expected
3. Bought a service pass for Region A
4. This did not work - even after a phone reboot. I see the account was nevertheless charged another $10
5. Jumped through the chat/CSR hoops. The CSR said she would fix it. I was able to make the international call.
6. This morning voice and data doesn't work at all
7. In signing in to the account via the site I see that the CSR changed the plan with with an add-on, charging me another $10. The call usage made the day before came off of the add-on and not the service pass.
8. We received an email saying that our next charge date would be $45 instead of the $35 plan we were on and that our account was at -$5. For some reason the account says it has a $5 balance.
We cannot call or receive voice and have no data.
iI would be hopeless trying to do this via chat.
Am I screwed and have to cancel Lucky or can this mess be resolved?
My expectation is:
A. That the addon charge and related charge be reversed in the account.
B. That the service pass already paid for be made to work.
D. That my account balance be $15, and that autopayment revert to the $35 plan.
E. That the phone regains voice and data capability.
Thanks
