Can't make or receive calls. Incoming calls go straight to voicemail

[Evans]

I can't make or receive calls why is that and I'm paying but can't receive calls. Anytime someone calls me it say that it goes straight to voicemail I can't even access the voicemail. Whyy?

[cornishcoves]

4 customers here with our service down and you have NO ANSWERS OR EVEN A PLACE TO ASK A QUESTION WITH ANY HUMAN INTELLIGENCE?FOR 3 DAYS AT LEAST NOW NO SERVICE (OTTAWA)

[LuckyMobileAntgio]

Hey there @TH37773 , @cubog3000 and @cornishcoves ,

Welcome to the Lucky Mobile Community, and thanks for reaching out.

For the Community to be better able to assist, please take the time to review and test the troubleshooting advice and further questions asked of other users earlier in this thread. If the issues persist, please provide further information at your earliest convenience.

**Some users may intermittently be unable to make top-up payments through self-serve. If not urgent, please wait a day for the payment to reflect. If urgent, please make a manual payment using a top-up voucher.**

Looking forward to hearing back from you. 

[cornishcoves]

okay problem is sorted out; had to talk to rep and re enter my top up information.   hope everyone else is finding solutions also. CC